Customer Policy

This policy describes your rights and responsibilities as a buyer on AdMart Technology. It works alongside our Terms of Service, Buyer Protection Policy, Refund Policy, and Privacy Policy - where a topic below has its own dedicated policy, we link to it rather than repeat it here.

1. Account Requirements

You need a registered, email-verified account to purchase, message vendors, or leave reviews - browsing is open to everyone. You must provide accurate registration information and keep it current, and you're responsible for all activity under your account. Accounts are for individual use; do not share your login credentials with anyone.

2. Purchasing Rules

Each buyer maintains one account. Place orders only for items or services you genuinely intend to purchase, and provide accurate shipping/billing and contact details so your order can be fulfilled. You must be legally able to enter into a purchase in your jurisdiction.

3. Payments

All payments must be made through AdMart Technology checkout using one of the payment methods offered there - never by any method a vendor asks you to use outside checkout. See Outside Transactions below for why this matters.

4. Refund Policy

Refund eligibility depends on whether your order was a digital product, physical product, or service, and follows the vendor's stated policy on top of our platform-wide baseline. See the full Refund Policy.

5. Buyer Protection

Orders paid for entirely through AdMart Technology checkout are covered by our Buyer Protection Policy - if an order doesn't arrive, doesn't match its listing, or a vendor stops responding, you can open a dispute for a platform review.

6. Disputes

If you and a vendor can't resolve an issue directly, open a dispute from your order. See Dispute Resolution for how the review process works.

7. Chargebacks

Please open a dispute with us before contacting your bank or card issuer for a chargeback - most issues can be resolved faster through our dispute process, and it gives us the chance to make it right. Filing a chargeback for an order that was actually delivered as described, or while a dispute is still being reviewed, is a policy violation and may result in account suspension.

8. Messaging Rules

Keep communication with vendors on-platform, professional, and related to your order. Harassment, abusive language, and requests to move a transaction off-platform are prohibited. Messages related to an order may be reviewed by administrators as part of a fraud or dispute investigation.

9. Prohibited Activities

You may not: attempt to defraud a vendor or the platform; circumvent platform fees by transacting outside checkout; post fake reviews or manipulate ratings; harass or threaten another user; infringe on intellectual property; or use the marketplace to buy or sell anything illegal in your jurisdiction. Violations can result in order cancellation, account suspension, or termination.

10. Outside Transactions

Never pay, or agree to pay, a vendor by any method outside AdMart Technology checkout - not by bank transfer, cash, or a personal payment app, even if a vendor offers a "discount" for doing so. This voids Buyer Protection because we have no record of the transaction to review if something goes wrong. See our Buyer Protection Policy for the full explanation, and report any vendor who asks you to pay off-platform.

11. Digital Products

Once your order is marked paid, digital files become available as secure, authenticated download links tied to your purchase in your customer dashboard. Because delivery is instant, refunds are generally limited to files that are defective or materially don't match their description - see the Refund Policy for details.

12. Physical Products

Physical products are shipped by the selling vendor under the shipping and return policy shown on their storefront at checkout. If a vendor doesn't honor a clearly stated policy, you can escalate to a dispute.

13. Services

Service orders are booked and tracked from quote through delivery. You'll be asked to approve a completed service delivery before funds are released to the vendor - review the delivery carefully before approving, since this confirms the work was completed to your satisfaction.

14. Reviews

You may leave a review after your order is complete. Reviews must reflect your genuine experience - do not accept payment or incentives from a vendor in exchange for a review, and do not post a review for an order you didn't place.

15. Ratings

Star ratings and review content help other buyers make informed decisions and factor into a vendor's standing on the marketplace. Attempting to manipulate ratings - your own or a competitor's - is a prohibited activity and may result in account action.

16. Privacy

We collect and use your information as described in our Privacy Policy, including how order and message data may be used to investigate disputes or fraud.

17. Security

Protect your account with a strong, unique password and never share your login credentials. Contact us immediately if you believe your account has been accessed without your permission.

18. Fraud

AdMart Technology monitors marketplace activity for signs of fraud and may place an order, account, or payment under review while we investigate. Provide accurate information at checkout and never use another person's payment details without authorization.

19. Identity Verification

Vendors undergo a business and identity verification process before their storefront is approved. As a buyer, we may ask you to verify your identity or payment details for a specific order if we detect signs of fraud or unusually high risk - this protects both you and the vendor.

20. Account Suspension

We may suspend or restrict an account for violating this policy or our Terms of Service, including fraud, abusive chargebacks, harassment, or repeated policy violations. Where possible we'll tell you why and give you a chance to resolve the issue before further action.

21. Intellectual Property

Product images, descriptions, and vendor branding belong to their respective owners. Don't copy, redistribute, or use marketplace content outside AdMart Technology without permission. If you believe your intellectual property has been used without authorization, contact us to report it.

22. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account for violating this policy, our Terms of Service, or applicable law. Closing your account doesn't erase order history we're required to retain for legal, tax, or dispute-resolution purposes.

23. Legal Compliance

You agree to use AdMart Technology in compliance with all applicable laws in your jurisdiction. This policy is governed by the same terms described in our Terms of Service.

24. Contact

Questions about this policy or a specific order should be raised from your order page, or through our Contact page.