Frequently Asked Questions

Click "Forgot password?" on the login page and enter your email - we'll send a secure reset link. For your security, the link expires after a short time.

Yes - two-factor authentication is available from your account security settings and adds a one-time code check at login for extra protection.

Contact support through a support ticket to request account deletion. We'll verify your identity and confirm before permanently removing your account and personal data.

Yes - approved vendors can create advertising campaigns from the Vendor Portal to promote their listings in featured placements across the marketplace. Every campaign is reviewed before it goes live.

Anyone with an account can join the affiliate program from the "Affiliate Program" page and get a unique tracking link. When someone clicks your link and places an order, you earn a commission on that sale.

Commissions start as pending until the referred order is confirmed, then move to approved and are paid out - you can track every commission's status on your affiliate dashboard.

AdMart Technology Vendor Marketplace is a global platform where businesses, professionals, and creators buy and sell digital products, physical technology, and professional services in one place.

No — anyone can browse products, services, and vendor storefronts without an account. You will need a free account to purchase, message vendors, or leave reviews.

Click "Sign Up" in the top navigation, choose whether you're shopping or selling, and fill in your details. You'll get a verification email - confirm it to activate your account.

Yes. AdMart Technology detects your location automatically, but you can switch your display currency or delivery country at any time using the selector in the header - prices update immediately.

Local development currently ships with test and manual payment structures. Card, PayPal, and mobile money integrations are planned for a later phase of the build.

Once an order is marked paid, digital files become available in your customer dashboard as secure, authenticated download links tied to your purchase.

Go to "My Orders" in your customer dashboard to see the status of every order. Shipped physical orders show tracking details there as soon as the vendor adds them.

An order can be cancelled while it's still pending or processing. Once a vendor marks it shipped or delivered, cancellation is no longer available and you'd need to request a return or refund instead.

Refund eligibility depends on the item and each vendor's own return policy, shown on the product or service page. To request one, open the order in "My Orders" and submit a refund request - our team and the vendor review it from there.

Shipping coverage is set by each individual vendor, not AdMart Technology as a whole. Check the delivery/shipping details on a specific product page to see which countries that vendor ships to.

Once a refund request is approved, it's credited back through the same method the order was paid with. Processing time after approval is typically a few business days, depending on your payment provider.

If a vendor doesn't respond or you can't reach an agreement, escalate the order from "My Orders" - it opens a formal dispute that AdMart Technology staff review and make a final decision on.

You automatically earn loyalty points on completed purchases. Points accumulate in your customer dashboard and can be redeemed toward future orders at checkout.

Yes - gift card balances and coupon discounts are applied separately at checkout, so you can use both on the same order as long as the coupon's own terms allow it.

Vendors submit identification and business documents for review before their storefront is approved. Administrators can approve, reject, or request more information at any stage.

Use the "Report" link on the product, service, or vendor storefront page. Our moderation team reviews every report and can suspend or remove listings that violate marketplace policy.

Yes. Payment details are handled through the checkout flow and are never stored in plain text or visible to vendors - vendors only see that an order was paid, never your card or account details.

Open the order in "My Orders" and submit a refund or dispute request with a description of the issue. If you and the vendor can't resolve it, our support team steps in to review and decide.

Create an account and choose "Sell as a Vendor" during registration. Your vendor profile starts on the free Starter plan; a full onboarding and verification process follows before you can publish listings.

Starter (free), Professional ($20/month), Business ($50/month), and Enterprise ($100/month). Each plan raises your listing limits and unlocks additional tools — see the Pricing page for details.

The platform charges a commission on each sale, configurable per category and vendor plan by the marketplace administrators. The default commission rate is shown in your vendor dashboard once onboarding is complete.

Once your vendor account is approved, go to your Vendor Portal and choose "Add Product" or "Add Service." Fill in the listing details and submit - new listings go through a quick moderation review before they go live.

Yes - a single vendor account can list physical products, digital products, and professional services side by side, all managed from the same Vendor Portal.

Earnings from completed orders are credited to your vendor wallet, net of the platform commission. You can request a withdrawal to your payout method from the Wallet section of your Vendor Portal once funds are available.

Your account automatically reverts to the free Starter plan at the end of your billing period. Existing listings stay live, but you'll be limited to Starter's listing cap and lose any higher-tier tools until you resubscribe.